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TERMS AND CONDITIONS

 Players Vault PH

1. ACCEPTANCE OF TERMS

By accessing and using the Players Vault PH website (www.playersvaultph.com), mobile applications, or purchasing our products, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

1.2 License to Use

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Website for personal, non-commercial use, subject to these Terms. This license includes browsing products, creating user accounts, making purchases, and accessing customer support features.

1.3 Prohibited Activities

You agree not to use the Website for any unlawful or prohibited purpose, including but not limited to:

  • Violating any Philippine laws or international regulations
  • Uploading or transmitting malicious software, viruses, or other harmful code
  • Attempting to gain unauthorized access to our systems or other users' accounts
  • Harassing, abusing, or harming other users or our staff
  • Interfering with or disrupting the operation of the Website or our services
  • Using automated systems (bots) to make purchases or manipulate our inventory
  • Reselling our products without proper authorization
  • Providing false or misleading information during registration or checkout
  • Attempting to circumvent our security measures or payment systems

2. USER ACCOUNTS

2.1 Account Creation

To access enhanced features like order tracking, wishlist, and express checkout, you may create an account. You agree to provide accurate, complete, and up-to-date information including:

  • Full legal name
  • Valid email address
  • Accurate shipping address
  • Valid contact number

2.2 Account Security

You are solely responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities and purchases made under your account
  • Immediately notifying us if you suspect unauthorized account access
  • Keeping your account information current and accurate

2.3 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activities, or pose security risks to our platform or other users.

3. PRODUCTS AND SERVICES

3.1 Product Categories

Players Vault PH specializes in:

  • Portable Gaming Handhelds: ROG Ally X, Lenovo Legion Go, Valve SteamDeck, AYN Odin2, Retroid series
  • AR/VR Technology: XREAL Air series, Rokid Max, Viture XR glasses
  • PC Components: SSDs (Crucial P3 Plus, WD Black SN850X), AMD Ryzen CPUs
  • Gaming Accessories: CRKD Nitro Deck, MIG Switch Flash Cards, hubs and adapters

3.2 Product Information and Availability

  • Product descriptions, specifications, and images are provided for informational purposes
  • We strive for accuracy but cannot guarantee all details are error-free
  • Stock availability is updated regularly but not guaranteed until order confirmation
  • Pre-order items have specific availability dates as indicated on product pages
  • Prices range from accessories to premium handhelds (₱35,000 - ₱72,000)

3.3 Pre-Orders

  • Pre-order items require payment or deposit as specified
  • Delivery dates are estimates provided by manufacturers
  • Cancellation policies for pre-orders are clearly stated on product pages
  • Balance payments for pre-orders are due on specified dates

4. PRICING, PAYMENT, AND ORDERS

4.1 Pricing

  • All prices are in Philippine Peso (₱) unless otherwise stated
  • Prices include applicable taxes where required
  • Promotional pricing is valid for specified periods only
  • We reserve the right to modify prices without prior notice
  • Price matching is not available but we strive for competitive pricing

4.2 Accepted Payment Methods

  • GCash: Instant processing
  • BancNet: Secure bank transfers
  • Cash on Delivery (COD): Metro Manila only, subject to verification
  • Other secure payment gateways: As available and indicated at checkout

4.3 Order Processing

  • Orders are processed upon payment confirmation
  • Order confirmation will be sent via email
  • Processing time: 1-2 business days for in-stock items
  • Pre-orders processed according to availability schedules

5. SHIPPING AND DELIVERY

5.1 Shipping Coverage

  • Metro Manila: We do not guarantee same day delivery
  • Philippines-wide: Standard shipping through reliable courier services
  • International: Available with calculated shipping costs

5.2 Shipping Costs and Policies

  • FREE shipping for orders over ₱5,000 within the Philippines
  • Same-day delivery fees apply for Metro Manila orders
  • International shipping calculated at checkout using our shipping calculator
  • Shipping costs are non-refundable unless we made an error

5.3 Delivery Terms

  • Delivery timeframes are estimates and may vary
  • Risk of loss transfers to buyer upon delivery confirmation
  • Customers must inspect packages immediately upon receipt
  • Report delivery issues within 24 hours for investigation
  • We are not liable for delays caused by courier services, weather, or force majeure events

6. RETURNS, EXCHANGES, AND WARRANTIES

6.1 Return Policy

  • 7-day return window for defective items from delivery date
  • Items must be in original condition with all accessories, packaging, and documentation
  • Customer responsible for return shipping unless item is defective upon arrival
  • Refunds processed within 7-14 business days after return inspection

6.2 Warranty and Technical Support

  • Manufacturing defects covered under respective manufacturer warranties
  • Important: SSDs requiring initialization are not considered defective
  • Technical support available for setup and troubleshooting
  • Warranty claims processed through manufacturer channels when applicable

6.3 Non-Returnable Items

  • Software and digital products once activated
  • Items damaged by misuse, negligence, or normal wear
  • Pre-order items (unless defective upon arrival)
  • Items without original packaging or accessories

7. INTELLECTUAL PROPERTY

7.1 Our Intellectual Property

All Website content, including but not limited to:

  • The "Players Vault PH" name and "Game without Limits" tagline
  • Website design, layout, and user interface
  • Product descriptions and marketing materials
  • Logos, graphics, and proprietary images are owned by Players Vault PH and protected by Philippine and international intellectual property laws.

7.2 Third-Party Trademarks

All product names, brands, and trademarks (ROG, Lenovo, XREAL, Rokid, etc.) belong to their respective owners. We are authorized retailers and our use of these trademarks is for identification purposes only.

7.3 Limited License

You may view, download, or print materials from the Website only for personal, non-commercial use. Any commercial use, reproduction, or distribution requires prior written permission from Players Vault PH.

8. PRIVACY AND DATA PROTECTION

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by Philippine data privacy laws and our Privacy Policy. By using our Website, you consent to our data practices as outlined in our Privacy Policy, available on our website.

8.1 Information We Collect

  • Account registration information
  • Order and payment details
  • Shipping and billing addresses
  • Communication preferences
  • Website usage analytics

8.2 Information Use

  • Processing and fulfilling orders
  • Customer service and support
  • Marketing communications (with consent)
  • Website improvement and analytics
  • Legal compliance and fraud prevention

9. DISCLAIMERS AND LIMITATIONS

9.1 Website Availability

The Website is provided "as is" and "as available." While we strive for continuous operation, we do not guarantee that the Website will be uninterrupted, error-free, or free from security vulnerabilities.

9.2 Product Information

We make every effort to ensure product information accuracy, but we do not warrant that product descriptions, specifications, pricing, or other content is accurate, complete, reliable, or error-free.

9.3 Limitation of Liability

To the fullest extent permitted by Philippine law, Players Vault PH's total liability for any claims arising from your use of our Website or products shall not exceed the amount you paid for the specific product or service giving rise to the claim.

9.4 Exclusions

We are not liable for:

  • Indirect, incidental, special, or consequential damages
  • Lost profits, data, or business opportunities
  • Damages caused by third-party services (courier, payment processors)
  • Force majeure events beyond our reasonable control

10. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Players Vault PH, its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

  • Your violation of these Terms
  • Your misuse of our Website or products
  • Your violation of any third-party rights
  • Any false or misleading information you provide

11. DISPUTE RESOLUTION

11.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes shall be subject to the jurisdiction of Philippine courts.

11.2 Resolution Process

Before pursuing formal legal action, we encourage:

  1. Contacting our customer service team for resolution
  2. Good faith negotiation to resolve disputes amicably
  3. Mediation through appropriate Philippine channels if necessary

12. MODIFICATIONS TO TERMS

12.1 Right to Modify

We reserve the right to modify, update, or replace these Terms at any time. Changes will be effective immediately upon posting on the Website with an updated "Last Updated" date.

12.2 Notification of Changes

For material changes, we will provide reasonable notice through:

  • Email notifications to registered users
  • Prominent Website announcements
  • Social media updates on our official channels

12.3 Continued Use

Your continued use of the Website after any modifications constitutes acceptance of the updated Terms.

13. GENERAL PROVISIONS

13.1 Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

13.2 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Players Vault PH regarding your use of the Website.

13.3 Assignment

You may not assign or transfer your rights under these Terms. We may assign our rights and obligations without restriction.

14. CONTACT INFORMATION

For questions about these Terms and Conditions or any other inquiries:

Players Vault

Address: White Plains West, Quezon City

Website: www.playersvaultph.com

Social Media:

  • Facebook: @playersvault
  • Instagram: @playersvaultph
  • TikTok: @playersvaultph

Customer Service Hours: Available through our website contact form and social media channels

By using our Website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.